Q1: Do you offer bundled sales?
Q2: Can I still use a copy on my laptop, or do I need to purchase a second copy?
Q3: Can I get special terms or discounts?
Q1: Do you offer bundled sales?
A1: Yes, we offer several combination of bundled software. You can click the Purchase button in the top Navigation menu to order bundles in Sothink Shopping Cart System.
Q2: Can I still use a copy on my laptop, or do I need to purchase a second copy?
A3: Yes, you can use a copy on your laptop without purchasing a second copy. We support our registered users to use the software on two computers with the gotten registration key, such us to use it on your pc at home and laptop machine at office. But the precondition is that you must ensure both computers are only possessed and used by you.
You can contact our customer service support@sothink.com for more.
Q3: Can I get special terms or discounts?
A4: Usually we offer discount price for volume purchase. Usually we are glad to discuss possible discounts for your help with several licenses purchase, translation, promotion, link-exchange, etc. You just need to contact us via any contact methods we offered.
Q1: What payment methods can I use to buy Sothink products?
Q2: What’s Element 5 and how to orders via Element 5 (ShareIt)?
Q3: What’s PayPal and how to order via PayPal?
Q4: What currencies do you accept?
Q5: How to use the coupon information in my order?
Q1: What payment methods can I use to buy Sothink products?
A1: We offer three terms of payment methods for the customers to order software either online or offline: pay via Element 5, PayPal or pay through Moneybook, and Element 5 is preferred.
Q2: What’s Element 5 and how to orders via Element 5 (ShareIt)?
A2: About Element 5(ShareIt):
Founded in Cologne, Germany, in 1998, element 5 develops and markets e-business solutions to help software vendors and publishers to quickly and easily sell their products via the Internet.
Software companies from over 150 countries sell their products via element 5. Customers around the globe can go online to access tens of thousands products of all types.
The twelve-language online order process, seven-language customer support, and sales offices in Germany, the US, UK, France, Israel, Italy, Japan, and Sweden underscore element 5's global presence.
Additional information about element 5 and our company profile can be found at http://www.element5.com
Purchase via Element5(ShareIt):
Element 5 is Sothink sales service, and you can pay by Credit Card, Fax, Phone, Cash, Check, Wire transfer through it.
If you use Fax method, please print it. Fax or send it to:
share-it!
PO Box 844
Greensburg, PA15601-0844USA
Tel: +1.724.850.8186 or +1.800.903.4152
Fax: +1.724.850.8187
(It is important that you make it payable to the correct recipient to avoid delays.)
If you want to view some data relating to your order via Element5, or if you have questions about orders, payments, or delivery, please visit element5's Customer Care Center.
Call Customer Service at: +1 (724) 853 6618
Email Customer Service at: sales@shareit.com
Go to the ShareIt website at: www.shareit.com
Q3: What’s PayPal and how to order via PayPal?
A3:About PayPal:
PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
Purchase via PayPal:
Please view the step-by-step order instruction>>
Note: Currently all the PayPal payments have to be processed manually and are not processed on weekends. We are sorry for the delay caused by it.
If you have questions about your orders, payments, or delivery, please visit PayPal’s Help Centre.
Q4: What currencies do you accept?
A5: Either US Dollars (USD) or Euros (EUR) is available for you to buy most products. There are also product prices in both two currencies displayed on our website. To buy products in Euros, you can click the Purchase button on the top navigation menu and go to the Sothink Shopping Cart with USD price first, and then click the top link to switch to the Shopping Cart with EUR price as follow:
Q5: How to use the coupon information in my order?
A6: Two payment methods we offered, Element 5 and PayPal support using your coupon information while submitting your order.
If you're Element 5 users, after submit your order and click the Proceed to Checkout button, you can input your coupon information at following area when you fill in the table about your personal information:
If you're PayPal users, after choosing PayPal as your payment method, a Form like below will appear and you can input your coupon code information in the form if you have conpon code .If you don't have it, just leave blank.
After you finish this step,click the check out botton and continue your payment.
Q1: How can I get the registration information after I purchase it?
Q2: How to register Sothink Products?
Q3: What’s the difference of Registered and Unregistered version of your software?
Q4: Is the registration key still valid for upgrade versions?
Q5: Can I use the same registration key for different computers?
Q6: Why I haven’t yet received my registration information and how to get it instantly?
Q1: How can I get the registration key information I purchase it?
A1: Usually you will get the registration information within 24 hours via email after your payment is processed completely. If you haven’t received your key 24 hours after the payment is completed, please contact us to ask for the key. For more information about when you will receive the product after the payment, click here.
Q2: How to register Sothink Products?
A2: For the registration steps of Sothink DHTML Menu, Sothink SWF Quicker, Sothink SWF Decompiler, Sothink Glanda and Sothink Tree Menu, please see below:
(Please download and install the latest version of above softwares so as to be sure the registration code can work for you. )
Step 1: Download the software from our web site and install it.
Step 2: Launch the program and you will see such a dialog. (Take Sothink DHTML Menu as an example)
Step 3: Click "Buy Now" to go to our order page and fill in the order form. After your payment has been processed, you will get your "permanent key" instantly.
Step 4: Click "Enter Key", then input the registration name and registration key exactly.
Q3: What’s the difference of Registered and Unregistered version of your software?
A3: Generally speaking, there is no function difference between both versions, but there do exists certain restrictions to the functions of the unregistered version; you can refer to the very product page to see the difference. The unregistered version is for evaluation purpose only. And it is limited to be used in 15 ~ 30 days since the installation of the program. When the evaluation period expires, you can not use the program any longer. To know more limitations of unregistered version for different software, please go to see different products’ webpage.
Q4: Is the registration key still valid for upgrade versions?
A4: Yes, the key is still valid for MINOR upgrade versions. Normally, only for MAJOR upgrade do you need to pay to get a new valid key to unlock the latest version. Click here to find more of our Upgrade Policy.
Q5: Can I use the same registration key for different computers?
A5: The registration key is unique for each computer. If you own a single license of the software, you can not use the same registration key for different computers.
Q6: Why I haven’t yet received my registration information and how to get it instantly?
A6: The distribution of registration information is an automatic process and is not controlled manually. Here are the most common reasons for not receiving the key:
- Your e-mail server is unavailable or reports errors while receiving the e-mail with the registration information. It is possible that this e-mail will be delivered later; usually the delivery is re-tried at 4 hours intervals, for a few days.
- Your e-mail box is full, so the e-mail with the license key can't be delivered.
- You are using some kind of spam protection, and the e-mail with the license key has been rejected for some reason. You can add support@sothink.com to your trusted e-mail addresses to solve this problem.
If you don't receive the e-mail with registration information within 24 hours, please try to use following methods to contact us and we will provide prompt support for you:
* Live Chat (Recommended):
http://www.sothink.com/support/chat/index.php
* Call us:
Phone: +86(27)67848991-8017
Please use the above methods to contact us during 9.00 AM to 5:30 PM (GMT +8:00) on business days.
* Sothink Forum:
http://www.sothink.com/phpBB2/index.php
You can send us Private Message (PM) in forum.
Q1: When will I receive my product and registration information?
Q2: What exactly will I receive if I purchase the Sothink software?
Q3: What advantages shall I always get as Sothink registered customers?
Q4: How can I contact your customer service?
Q1: When will I receive my product and registration information?
A1: After finishing submitting your orders online, you can start downloading the products from our Website immediately. Please go to its download page to obtain the zip file. Please note it is just evaluation version and you may need to use a registration key to unlock this version.
The registration information delivery depends on the payment option you choose.
Normally, if you pay by credit card / debit card, wire transfer during the online order process, or placed a purchase order through our sale service element5, you will receive the registration key information via a confirmation email within 24 hours of a business day.
One point must be mentioned is that if you pay in Euro or order the Bundles you might need to wait a little bit longer(within 36 hours of a business day or 72 hours at weekends) to get the key as those orders need to be processed manually.
Q2: What exactly will I receive if I purchase the Sothink software?
A2: Typically, you will receive a registration key in an e-mail, and a download link for the product you ordered.
Q3: What advantages shall I always get as Sothink registered customers?
A3: After becoming a member of the Sothink registered customers, you will get:
- The software you paid for and a permanent registration key to unlock the software;
- A perpetual license to use your creation work on as many web sites as you wish;
- Free lifetime technical support either via e-mail or forum;
- Free access to download software at anytime;
- Free upgrades to all minor upgrade versions and preferential price to major upgrade versions;
- Priority to take part in any activities or contest we hold and enjoy discounts we offered.
Q4: How can I contact your customer service?
A4: There are three ways you can use to contact us: Leave a comment on website, send emails to us or exchange your ideas on Sothink Forum.With the first two methods, your messages will then be forwarded to the responsible department within our customer service unit and answered as quickly as possible.
Currently we offer this service in English and Chinese.
Q1: What’s your upgrade policy?
Q2: What should I do if I lost my product?
Q3: Can I continue to use the program after I change my computers hardware?
Q4: How can I get a written quote after purchase?
Q1: What’s your upgrade policy?
A1: Our upgrade policy is that all registered users can get a free upgrade for minor version update and share a favor price for major upgrade version release, which is normally the price different between two versions. To know the upgrade price for different software, please take reference to the description in different product’s upgrade page.
Q2: What should I do if I lost my product?
A2: Please send such a request through e-mail to us at support@sothink.com with your order information, including your full name, email address which was used to order software before and also the order reference number. We will confirm the order in our database and then send you the applicable registration information to help you get back your software.
Q3: Can I continue to use the program after I change my computers hardware?
A3: If you change your computer's hardware after you have already entered the registration key, you can continue to use it.
Q4: How can I get a written quote after purchase?
A4: We would be happy to send you a quote by e-mail or fax. All products offered to you by Element 5 are sold on behalf of the software publisher at their terms and conditions. The contract of sale is concluded exclusively between you and the software publisher. The prices listed in the quote are not binding upon us and are also subject to exchange rate fluctuations.
Please submit the following information for your quote:
- The product name and, if known, the order number
- The number of units you wish to order
- The name to which the product should be licensed
- Your company's billing address and, if applicable, a different delivery address
- Contact name, phone number and fax number
- The e-mail address where you would like the quote sent
- The currency you would like to order in, and how you would like to pay for the order.
If you did not find the answer to your question or problem there, please feel free to contact us at support@sothink.com, and our support team will give you a reply promptly.
To better serve you, please pay attention to the note below:
NOTE:
For the situation that you sent us emails but can not get prompt replies, it occurs normally due to the two reasons below:
One is that we have not yet received your emails, and the other is that the replies we sent to you did not reach you yet, both of which are caused by the network problems probably.
In such cases, we suggest you post your questions to Sothink forum, or send us Private Message (PM) in forum. It makes sure your question is replied in time. Thanks for your understanding.
